It seems a simple lesson, and I guess that's because it is. But when something goes wrong with a project that will cause a delay in completing it, the customer needs to be informed, even if they weren't given a projected completion date in the first place. Even if they won't be charged any more for the additional work it may take to fix the problem. That rule may not apply to every job, as it seems you could lose a lot of face admitting a screw-up when there's no need to. On the other hand, it gives the impression of unfettered honesty.
Whatever the case, it applies in my job, especially when the customer is loyal. Fortunately for me, the customer in this case is also very kind and forgiving, so when he showed up today expecting his instrument to be done (which he had every right to expect), he was understanding of the delay.
Next time, though, I will call.
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